Product
How MyProCaller works — hard rules
These rules protect customers, carriers, and your business reputation. They are enforced in the product — not only described in marketing.
Owned numbers only
Outbound calls and SMS can only use phone numbers purchased and assigned to your account. Arbitrary or spoofed Caller ID is not available.
Toll-free is inbound only
Toll-free numbers receive customer calls. They cannot be used as outbound Caller ID.
Verification before outbound
Business identity verification (KYC) must be approved before you can purchase numbers or enable outbound calling and messaging.
US-first service
MyProCaller launches with United States local numbers first. Eligible plans include unlimited* US calling, Canada calling where listed, and metered international outbound.
Emergency calling limitations
911 / E911 over VoIP may not work during power or internet outages and depends on a correct registered service address. Keep emergency location information current. See Terms of Service for full disclosure.
Call recording consent
If you enable call recording on eligible plans, you must provide any required notice and obtain consent under applicable one-party or all-party consent laws. CloudLink does not obtain consent from your callers for you.
Service geography
US-first: local US numbers and unlimited* US calling on eligible plans. Canada calling included where listed. International outbound is metered per minute.
See also Fair Use · Acceptable Use · SMS Policy · Robocall Mitigation · Terms · Privacy