Fair Use Policy

1. What unlimited* means

On eligible plans, unlimited* US (and Canada where listed) voice minutes and SMS are included for ordinary business use by seated users: conversations with customers, partners, and colleagues. They are not a commitment to transport unlimited robocalls, predictive dialer abuse, or machine-generated floods.

2. Ordinary business-use thresholds

Unless your order form states otherwise, traffic above the following levels per licensed user per calendar month is presumed outside ordinary business use and may be throttled, require a plan upgrade, or be billed as overage at then-current rates after notice. These controls are applied in the Service; they are not advertised as “minute packs” on plan cards.

• Starter: up to 1,000 US/Canada voice minutes (answered outbound + inbound combined) and up to 400 outbound SMS segments per user / month
• Business: up to 1,500 US/Canada voice minutes and up to 750 outbound SMS segments per user / month
• Pro: up to 2,000 US/Canada voice minutes and up to 1,000 outbound SMS segments per user / month
• Concurrent calls: up to 2 simultaneous call legs per licensed user on Starter and Business; up to 3 on Pro (account-level caps may also apply)
• Toll-free inbound (when provisioned): pooled per account — Starter 100 minutes, Business 500 minutes, Pro 1,000 minutes per month; overage may be billed per minute
• Short-duration pattern guardrail: sustained average call duration under approximately 15 seconds with high attempt volume may trigger review even below monthly thresholds

3. Overage (after notice)

If usage remains above ordinary business-use levels after we notify the account owner, we may apply overage at approximately $0.018 per US/Canada voice minute and $0.02 per outbound SMS segment (or the rates then posted in your invoice/order form), and/or require an upgrade. International calling remains metered at published international rates.

4. Warm-up for new accounts

Newly approved accounts may receive lower limits for an initial warm-up period (typically the first seven days, or longer if risk signals appear), for example: up to 100 outbound minutes and 100 outbound SMS segments per day, and reduced concurrent-call caps. Limits increase as traffic remains clean.

5. Rate limits

We also apply rolling caps such as per-minute and per-hour attempt limits to protect carriers. Extra local or toll-free numbers, where purchased, do not increase the per-user voice/SMS fair-use thresholds unless stated on your order.

6. Spike and abuse response

Short-call floods, single-destination floods, unusual error spikes, or carrier complaints may trigger automatic outbound pause and admin review. We may ask for an explanation within about 24 hours. Confirmed abuse can lead to suspension and number disablement under the Acceptable Use Policy.

7. Toll-free and special numbers

Toll-free numbers are inbound only. High inbound volume on toll-free may still be subject to carrier surcharges, verification, or fair-use review separate from unlimited* outbound local calling.

8. Changes

We may update thresholds as carrier and network conditions change. Material reductions affecting existing paid plans will be announced at least thirty (30) days in advance when practical. Immediate protective limits for abuse or carrier mandates may apply without that notice period.