Terms of Service

1. Provider and brand

CloudLink Solutions LLC is the contracting party under these Terms. MyProCaller is the brand name for the Service. All rights and obligations arise between you and CloudLink Solutions LLC. References to “MyProCaller” mean the branded service provided by CloudLink Solutions LLC.

2. The Service

MyProCaller is a hosted business communications platform that enables eligible customers to obtain phone numbers, place and receive voice calls, and send and receive business SMS, subject to plan limits, verification, carrier rules, and these Terms.

Connectivity to the public telephone network is provided through third-party carriers and communications platforms we select. We do not operate a customer softswitch for mid-path traffic manipulation in the current Service.

3. Eligibility and accounts

• You must be able to form a binding contract and use the Service only for lawful business purposes.
• You are responsible for account credentials, users you invite, and activity under your workspace.
• You must provide accurate business identity information and keep it current.

4. Business verification (KYC)

Number purchase and outbound calling or messaging remain unavailable until your business verification is approved. We may request identity documents, business details, and intended use-case information. We may approve, reject, suspend, or re-review accounts at our discretion to meet compliance and carrier requirements.

5. Phone numbers, Caller ID, and porting

• You may only place outbound calls or send SMS using numbers purchased or assigned to your account.
• Arbitrary, spoofed, or third-party Caller ID is prohibited and is blocked by the Service.
• Toll-free numbers, where included, are for inbound calling only and may not be used as outbound Caller ID.
• Numbers remain subject to availability, carrier rules, porting processes, and our right to reclaim or disable numbers for abuse, non-payment, inactivity, or regulatory reasons.
• Number porting (in or out) is processed according to carrier industry practices. Port-out may require account standing in good order and completion of carrier LOA or validation steps. We may reclaim or disconnect numbers after account termination subject to applicable porting law and carrier timing.

6. Emergency calling (911 / E911)

IMPORTANT — LIMITATIONS OF EMERGENCY CALLING. MyProCaller is an interconnected VoIP / cloud calling service. 911 / E911 capability, if enabled for your account or region, may differ from traditional wireline or wireless 911 service.

• Emergency calls may not work during power, internet, or Service outages; may be delayed or misrouted if your registered service address is missing, outdated, or incorrect; and may not provide the same location accuracy as traditional 911.
• You must keep your registered emergency / service address accurate for each user or endpoint where emergency calling is offered.
• MyProCaller is not a substitute for a primary-line emergency service where traditional 911 is required by law or best practice. You should maintain an alternate means of contacting emergency services.
• By enabling calling features, you acknowledge these limitations. Additional notice and acknowledgment may be required in the application before dialing is unlocked.

7. Call recording, voicemail, and monitoring

Certain plans include optional call recording, voicemail, and related features. If you enable recording or similar monitoring:

• You are solely responsible for providing any legally required notice and obtaining any required consent from all parties to a call, including under one-party and all-party / two-party consent laws (for example in California, Florida, Illinois, Washington, and other jurisdictions).
• You must configure and use recording features only where lawful for your use case and locations.
• CloudLink Solutions LLC may process and store recordings and voicemail as Service data to provide the feature you enabled, for support, security, and legal compliance, as described in the Privacy Policy.
• We do not independently obtain consent from your callers or callees for your recording practices.

8. Plans, billing, renewal, cancellation, and taxes

Fees are described on our pricing pages or your order form. Subscription fees are typically billed in advance on a monthly recurring basis and renew automatically at the then-current rate until cancelled. Metered usage (such as international calling) may be billed as incurred.

You may cancel a subscription through the application account settings or by contacting support. Cancellation takes effect at the end of the then-current paid billing period unless otherwise stated. Prepaid amounts for the current period are generally non-refundable except where required by law or expressly stated otherwise.

Prices may exclude applicable sales tax, VAT, and telecommunications or regulatory surcharges (including federal and state fees such as USF-related charges where applicable). Such taxes and fees may appear as separate line items on invoices.

Failure to pay may result in suspension or termination. Invoices and payment obligations are owed to CloudLink Solutions LLC.

9. Acceptable use and fair use

You must comply with our Acceptable Use Policy, Fair Use Policy, SMS Policy, Product Rules, Report Submission Policy, and all applicable laws (including anti-robocall, telemarketing, TCPA, and consumer-protection rules). We may rate-limit, pause outbound traffic, disable numbers, or suspend accounts to protect the network, carriers, and other customers.

10. Customer content, data ownership, and return

As between you and CloudLink Solutions LLC, you retain ownership of your customer content (including call and message content you initiate, and recordings you choose to store) and your business data submitted to the Service, subject to the licenses below.

You retain responsibility for the content of calls and messages you initiate and for obtaining required consents (including SMS opt-in and recording consent). You grant us a limited worldwide license to host, process, transmit, and display communications metadata and content as needed to provide, secure, bill, and support the Service and to meet legal or carrier obligations.

Upon written request within thirty (30) days after termination, and provided your account is in good standing regarding undisputed fees, we will make available a reasonable export of account configuration and retained CDR summaries then available in the product. After that period we may delete data as described in the Privacy Policy, except where retention is required by law or for abuse/traceback readiness.

11. Intellectual property

The Service, including software, branding, documentation, and look-and-feel, is owned by CloudLink Solutions LLC or its licensors and is protected by intellectual property laws. These Terms do not grant you any right to use our trademarks except as needed to identify the Service. You may not copy, modify, reverse engineer, or create derivative works of the Service except to the extent such restriction is prohibited by law.

12. Third-party services and subprocessors

The Service may integrate with third-party products you enable. Those products are governed by their own terms. Carrier and messaging-program rules (including US 10DLC and toll-free verification) may apply before certain traffic is permitted.

We use infrastructure, communications, and payment providers as described in our Privacy Policy and Data Processing Addendum. Business customers may request our current subprocessor categories via the Contact page (privacy topic).

13. Service levels

We aim to keep the Service available for ordinary business use, but the Service is provided without a guaranteed SLA or uptime commitment unless you have a separately signed enterprise agreement stating otherwise. Planned maintenance, carrier outages, and force majeure events may affect availability.

14. Suspension and termination

We may suspend or terminate access immediately for suspected abuse, unpaid invoices, legal risk, or material breach. You may stop using the Service at any time; cancellation does not erase amounts already owed. Upon termination we may disable numbers and delete or retain data as described in our Privacy Policy and as required by law.

15. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted PSTN connectivity, message delivery, emergency calling performance, or that carriers will never restrict traffic.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDLINK SOLUTIONS LLC AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, OR FOR FAILURE OR LIMITATION OF 911/E911 SERVICE. OUR AGGREGATE LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID CLOUDLINK SOLUTIONS LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.

17. Indemnity

You will defend and indemnify CloudLink Solutions LLC against claims arising from your use of the Service, your content or campaigns, your call recording or monitoring practices, your failure to obtain required consents, emergency-address inaccuracies, or your violation of law or these Terms.

18. Export and sanctions

You may not use the Service in violation of U.S. export control or economic sanctions laws, including restrictions administered by OFAC. You represent that you are not a prohibited party and will not use the Service for prohibited end uses or destinations.

19. Changes to these Terms

We may update these Terms by posting a revised version with a new effective date. For material changes, we will provide at least thirty (30) days’ advance notice by email to the account owner or in-product notice when practical. If you do not agree to material changes, you may cancel before they take effect. Continued use after the effective date of a change constitutes acceptance of the revised Terms, except where prohibited by law.

20. Governing law, venue, and disputes

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement below to the extent applicable.

Informal resolution: before filing a claim, you agree to contact us and attempt to resolve the dispute informally for thirty (30) days.

Binding arbitration: except for claims that qualify for small-claims court or claims seeking injunctive relief for intellectual property or unauthorized access, any dispute arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by a recognized U.S. arbitration provider under its commercial rules. The seat of arbitration will be Sheridan County, Wyoming, unless we agree otherwise. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver: YOU AND CLOUDLINK SOLUTIONS LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

Exclusive venue for any court proceedings permitted by these Terms (including to compel arbitration or confirm an award) will be the state or federal courts located in Wyoming, and you consent to personal jurisdiction there.

21. Assignment, force majeure, notices, severability

• Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party is liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, labor disputes, utility or internet failures, or carrier outages.
• Notices: We may provide notices by email to your account email, in-product message, or by posting to the website. Legal notices to CloudLink Solutions LLC may be sent to info@cloudlinksolutions.com and to our corporate headquarters address listed on myprocaller.com.
• Severability and entire agreement: If any provision is unenforceable, the remainder stays in effect. These Terms, together with the policies they incorporate (Privacy, AUP, Fair Use, SMS, RMP, Report Submission, Product Rules), are the entire agreement regarding the Service and supersede prior conflicting terms for the same subject matter, unless a signed enterprise order states otherwise.

22. DMCA / copyright

If you believe content hosted through the Service infringes your copyright, send a notice consistent with the Digital Millennium Copyright Act to info@cloudlinksolutions.com with subject “DMCA Notice,” including your contact information, a description of the work and the allegedly infringing material, and a statement under penalty of perjury that you are authorized to act. We may remove or disable access to material and, in appropriate circumstances, terminate repeat infringers.

23. Contact

Questions about these Terms: contact CloudLink Solutions LLC via the Contact page on myprocaller.com or email info@cloudlinksolutions.com. For abuse or traceback reports, select Abuse / Traceback on the Contact form or follow the Report Submission Policy.