Privacy Policy

1. Provider and brand

CloudLink Solutions LLC provides MyProCaller. MyProCaller is a brand of CloudLink Solutions LLC and is not a separate legal entity. This policy applies to the marketing website and the customer application operated under that brand.

2. Roles of parties

For account, billing, KYC, and Service configuration data, CloudLink Solutions LLC generally acts as a business / controller. For call and message content and related communications metadata that we process solely to deliver the Service on your instructions, we generally act as a service provider / processor, and you are the business / controller. Upstream carriers and messaging platforms may act as independent controllers or processors depending on law and the specific processing activity.

3. Information we collect

• Account and KYC data: name, work email, company details, role, billing contacts, identity and business documents you submit for verification, and intended use-case descriptions.
• Service data: phone numbers assigned to your account, user seats, configuration, plan and billing records.
• Communications metadata: call detail records (from/to, times, duration, disposition), SMS metadata (from/to, timestamps, delivery status), and similar logs needed for billing, support, abuse detection, and traceback.
• Message content: content of SMS or other messages may be processed to deliver the Service, apply safety filters, and meet legal or carrier obligations.
• Call recordings and voicemail: if you enable recording or voicemail features on eligible plans, audio and related transcripts or attachments you store through the Service.
• Technical data: IP address, device/browser type, approximate location derived from IP, cookies or similar technologies on our websites, and diagnostic logs.
• Support communications: messages you send to us via forms, email, or chat.

4. Categories under U.S. state privacy laws (CCPA/CPRA summary)

In the prior 12 months we may have collected the following categories of personal information (as those terms are used under California law): identifiers (name, email, IP, phone numbers); commercial information (plan and transaction records); internet or other electronic network activity (site and app usage); geolocation data (approximate, from IP or emergency/service address you provide); audio information (call recordings/voicemail if enabled); and professional or employment-related information (business role and KYC materials).

We do not sell personal information. We do not “share” personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. If that practice changes, we will update this policy and provide required opt-out mechanisms, including honoring Global Privacy Control (GPC) signals where legally required.

5. How we use information

• Provide, operate, secure, and improve the Service
• Verify businesses (KYC), enforce product rules, and prevent fraud or abuse
• Bill for subscriptions and metered usage
• Respond to support requests and service notices
• Comply with law, carrier requirements, and traceback or abuse investigations
• Send transactional emails; marketing emails only where permitted and with opt-out

6. Legal bases (EEA/UK visitors)

If you are in the European Economic Area or United Kingdom, we process personal information where necessary to perform a contract with you, to comply with legal obligations, based on our legitimate interests (such as securing the Service and preventing abuse) that are not overridden by your rights, or with your consent where required (for example certain cookies).

7. Sharing

We do not sell personal information. We share information with:

• Communications and infrastructure providers needed to deliver voice/SMS and host the Service
• Payment processors for billing
• Professional advisors and vendors under confidentiality obligations
• Authorities, carriers, or investigators when required by law or to respond to valid traceback/abuse cases
• A successor entity in a merger, acquisition, or asset transfer, subject to appropriate protections

8. Retention

Typical retention periods (unless a longer period is required by law, dispute, or ongoing investigation):

• Account profile and billing records: life of the account plus 7 years
• KYC identity and business verification documents: life of the account plus 5 years (or longer if required for carrier or regulatory audits)
• Call detail records and SMS metadata: typically 24 months
• SMS message content retained in product logs: typically up to 12 months unless you delete earlier where the product allows
• Call recordings: Starter retains recordings for 30 days unless a higher plan or order form states a longer period; then deleted or de-identified. Voicemail (when available on higher plans) follows the retention configured in the product
• Marketing site analytics logs: typically 14 months
• Support tickets: typically 36 months

9. Security

We use administrative, technical, and organizational measures designed to protect information, including access controls, encrypted connections, and audit logging of privileged actions. No method of transmission or storage is completely secure.

10. Your choices and rights

Depending on your location (including California and other U.S. states with privacy laws, and the EEA/UK), you may have rights to access, correct, delete, or export certain personal information; to opt out of sale/sharing (we do not sell or share as defined above); and to appeal a denied request. Account owners can update many profile fields in the product. For other requests, use the Contact page and select Privacy request, or email info@cloudlinksolutions.com with subject “Privacy Request.” We may need to verify your identity and may retain information where legally required (for example, CDRs needed for compliance).

Authorized agents may submit requests where permitted by law with proof of authorization.

11. Cookies

Our marketing site and application may use essential cookies for security and session management, and limited analytics cookies to understand site performance. Details are in our Cookie Policy. You can control non-essential cookies through your browser settings; disabling some cookies may affect functionality.

12. Children

The Service is directed to businesses and is not intended for children under 13 (COPPA) or for anyone under 16 where a higher age of digital consent applies. We do not knowingly collect personal information from children. If you believe a child has provided information, contact us and we will take appropriate steps to delete it.

13. International transfers

We primarily process information in the United States. If personal information is transferred from the EEA, UK, or Switzerland to a country without an adequacy decision, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses (and UK addendum where applicable), or another lawful transfer mechanism.

14. Changes

We may update this Privacy Policy by posting a revised version with a new effective date. For material changes we will provide reasonable notice (for example by email or in-product notice) when practical.

15. Contact

Privacy questions and rights requests: CloudLink Solutions LLC, 30 N Gould St #39151, Sheridan, WY 82801, USA; email info@cloudlinksolutions.com; or the Contact page on myprocaller.com (Privacy request). We do not currently appoint an EU/UK Article 27 representative; EEA/UK inquiries may use the same contact channels.